Privacy Policy

Policies and Business Information

Privacy Policy

We value your privacy and are committed to protecting your personal data. We collect customer information such as name, address, email, and phone number to process orders and provide support. All data is securely stored and used exclusively for order fulfillment and customer service. For further details, contact us at the email address below.

Terms and Conditions

By accessing or using our website and placing an order, you agree to comply with the following terms and conditions:

  1. Order Placement:

    • Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including but not limited to cases where items are out of stock, errors in pricing, or discrepancies in product descriptions.
  2. Pricing and Product Information:

    • All prices and product details on the website are subject to change without prior notice. We strive to ensure accuracy, but errors in pricing, images, or descriptions may occur. In such cases, we reserve the right to correct the error or cancel the order.
  3. Payment Terms:

    • Payments must be made in full at the time of order placement. Accepted payment methods will be displayed at checkout.
  4. Order Cancellation:

    • We reserve the right to cancel any order for any reason, including but not limited to suspicion of fraudulent activity, unavailability of stock, or technical errors. In such cases, customers will be notified, and any payments will be refunded promptly.
  5. Customer Responsibility:

    • By placing an order, you confirm that all information provided (such as contact and payment details) is accurate and up-to-date.

Returns and Refund Policy

We accept returns up to 14 days after the receipt of your item. Items must be returned in their original condition and packaging. Refunds will be issued to the original payment method. Store credit is not accepted as a refund option.

To initiate a return, please contact us via email. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. The return address is provided below.

Return Address: PO Box 420141 Miami, FL 33242

Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of receiving the items without providing any reason. To exercise this right, contact us via email with your order details. We will provide instructions for returning the product. Refunds will be processed within 7 days of receiving the returned item.

Shipping Policy

Orders are processed within 1-2 business days and shipped via USPS. Estimated delivery times vary based on location, typically 3-7 business days. Customers will receive a tracking number once the order is shipped.

Contact Information

Montiel Rising Star Corp.

Email Address: [email protected]

Please feel free to reach out to us with any questions or concerns.

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